Terms and Conditions PG77

1Definitions and Scope

This Terms and Conditions document ("Agreement") is a legally binding contract between you ("Member" or "User") and pg77 ("Platform", "we", "company"). This Agreement governs your use of all services, games, promotions, and other features available through the pg77 platform, whether accessed via the website, mobile app, or any other official channel.

In this document, the following terms carry the meanings stated:

• "Platform" — refers to the pg77 website, iOS and Android mobile apps, and all related services.
• "Member" — any individual who has registered and holds an active account at pg77.
• "Account Balance" — the actual cash balance in a member's account, excluding any bonus balance that has not yet met the rollover requirements.
• "Bonus Balance" — free credits or bonuses awarded to members, subject to rollover requirements before they can be withdrawn.
• "KYC" — the Know Your Customer (KYC) process for the purpose of verifying member identity.

2Eligibility & Registration

To register and use pg77 services, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years of age at the time of registration.
• Not enrolled in any active self-exclusion programme.
• Register only in your own name — registering on behalf of another person is strictly prohibited.
• Maintain only one active account on pg77 at any given time — multiple accounts are not permitted.
• Providing accurate, current, and complete personal information during registration and the KYC process.
• You are solely responsible for ensuring your use of the platform complies with all local laws applicable to you.

PG77 reserves the right to reject any registration application or close an existing account without providing detailed reasons where there are reasonable grounds to do so, including where information provided is found to be inaccurate or misleading.

3Member Account

Each member is fully responsible for the security of their own account. This includes keeping your username and password confidential and ensuring no other party accesses your account without authorisation.

• PG77 will never ask for your password via email, chat, or any other communication channel. If you receive any such request, ignore it and report it to our support team.
• You are responsible for all activities that occur within your account, regardless of whether those activities were carried out by you or by any other party who gains access.
• Any additional identity verification requested by PG77 must be completed within 7 business days to keep your account active.
• Account information such as full name, phone number, and banking details must be consistent with valid identification documents. Inconsistencies may result in withdrawal suspension until verification is complete.
• Members may request account closure at any time by contacting the support team. All eligible real-money balances will be refunded upon completion of the verification process.

4Deposits & Withdrawals

PG77 supports multiple payment methods including local bank transfers, e-wallets, and other digital payment options available in Malaysia. All transactions are processed through secure payment channels encrypted with 256-bit SSL.

Deposit:

• The minimum deposit is RM 30, or as specified by the selected payment method.
• Deposits are usually credited to your account within 5 minutes. If a deposit has not been received within 30 minutes, please contact customer support with proof of transaction.
• All deposits must come from legitimate sources and be made in the registered member's own name. PG77 does not accept third-party deposits.
• PG77 does not charge any processing fees for deposits; however, your bank or e-wallet provider may apply their own charges.

Withdrawals:

• The minimum withdrawal amount is RM 50, or as specified by the limit stated for the relevant payment method.
• Withdrawal requests are processed within 5 minutes for regular members and instantly for VIP Gold members and above, once account verification is complete.
• First-time withdrawals or withdrawals exceeding a certain amount require full KYC verification before processing.
• The withdrawal method must match the deposit method used, except in specific circumstances approved by the pg77 finance team.
• PG77 reserves the right to suspend withdrawals for security review purposes without prior notice if suspicious activity is detected.

5Bonuses & Promotions

All bonuses, promotions, and special offers provided by PG77 are subject to rollover requirements and validity periods as stated in the specific terms of each promotion. General conditions applicable to all bonus types are as follows:

• Bonuses may only be used within the pg77 platform for gaming purposes and cannot be transferred or directly exchanged for cash.
• Rollover requirements must be met within the stated validity period. Bonuses that expire without fulfilling the rollover requirements will be automatically cancelled.
• PG77 reserves the right to cancel or modify any promotion at any time with reasonable notice given to affected members.
• Only one welcome bonus may be claimed per new member. Attempts to claim this bonus more than once through different accounts will be treated as fraud.
• PG77 reserves the right to reject bonus claims where there is evidence that a member has abused the promotions system, including the use of low-risk wagering strategies solely to meet rollover requirements.

6Game Rules

All games available on PG77 use a Random Number Generator (RNG) that has been independently audited by accredited third parties. This ensures every game outcome is entirely random and cannot be manipulated by any party.

• Game results are final and cannot be altered once settled, unless a technical error is confirmed by the pg77 management team.
• In the event of a technical disruption during a game session, PG77 will settle the bet based on the state of the game at the time of the disruption, as recorded by the authoritative server logs.
• The use of automated software, bots, or any external tools intended to gain an unfair advantage in games is strictly prohibited and may result in immediate account closure.
• Any attempt to exploit technical bugs or system vulnerabilities for financial gain is a serious violation and may be subject to legal action.

7Member Responsibilities

As a PG77 member, you agree to use the platform responsibly and comply with all rules set out herein. Your primary responsibilities as a member are as follows:

• Ensure that all personal information provided is accurate and kept up to date whenever changes occur.
• Comply with all local laws and regulations relating to online gambling in your jurisdiction.
• Play within your financial means and set appropriate personal limits.
• Not using the PG77 platform for any illegal activities, including money laundering.
• Report any suspicious activity or technical issues to the pg77 support team promptly.
• Do not share your login credentials with anyone, including family members or friends.

8Account Suspension & Closure

PG77 reserves the right to suspend or close any member's account in the following situations:

• Violating any provision of these Terms and Conditions.
• Providing false or misleading information during registration or the KYC process.
• Engaging in any form of fraud, collusion, or attempted system manipulation.
• Registering more than one account on the same platform.
• Clear signs of money laundering or financing of illegal activities are present.
• Receiving a court order or regulatory directive requiring account closure.

If an account is closed due to fraud or breach of terms, PG77 reserves the right to forfeit all bonus balances and wins obtained through activities that violate our rules. For closures at the member's own request, any eligible real-money balance will be returned upon completion of the verification process.

9Privacy & Data Protection

PG77 is committed to protecting the privacy and personal data of all our members. All information collected is processed in accordance with our Privacy Policy, which complies with applicable data protection standards.

• Your personal data is used solely for account management, identity verification, payment processing, and service improvement.
• PG77 will not sell or disclose your personal information to third parties without your consent, except where required by law.
• All data is stored on secure servers with full encryption and is only accessible by authorised personnel.

For more information, please read Privacy Policy for full details.

10Limitation of Liability

PG77 is not liable for any indirect, incidental, or consequential losses arising from the use of our platform, including but not limited to:

• Financial losses resulting from unfavourable game outcomes.
• Service disruptions resulting from system maintenance, technical failures, or events beyond our control (force majeure).
• Losses arising from unauthorised access to your account due to your own negligence in safeguarding your login credentials.
• Delays or errors in fund transfers caused by third-party factors such as banking systems or e-wallets.

11Responsible Gaming

PG77 supports healthy and responsible gaming practices. We provide a range of tools to help members better manage their playing habits:

• Daily, weekly, and monthly deposit limits that members may set for themselves.
• Loss limits and session time limits that can be activated through account settings.
• Self-exclusion pause options for 24 hours, 7 days, or 30 days.
• Long-term self-exclusion programme for those who need an extended break.

If you or someone you know needs help with a gambling problem, please visit the Responsible Gaming for information and available support resources.

12General Provisions

These Terms and Conditions are governed by applicable law, and any disputes arising shall be resolved through arbitration or before a court of competent jurisdiction. If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions that are not affected shall continue in full force and effect.

• These Terms and Conditions constitute the entire agreement between you and PG77 regarding use of the platform.
• pg77's failure to enforce any right or provision does not constitute a waiver of that right.
• You may not transfer your rights or obligations under this agreement to any third party without prior written consent from pg77.
• All official communications from PG77 to members will be sent via the registered email address or through in-platform notices.