Privacy Policy pg77

1Information We Collect

When you register and use pg77's services, we collect several categories of information to provide you with a safe, personalised, and seamless gaming experience. This information falls into two main categories: information you provide directly to us, and information collected automatically through your use of the platform.

We do not collect data that is irrelevant or beyond what is required for the stated purpose. The principle of data minimisation is central to the way we operate.

2How We Use Your Information

Pg77 uses collected data solely for legitimate, clearly defined, and necessary purposes. We do not use your data for any undisclosed purpose without obtaining your additional consent.

• Account Management — processes registrations, verifies identities, manages deposits and withdrawals, and maintains accurate transaction records.
• Legal Compliance — fulfils anti-money laundering (AML) requirements, KYC obligations, and reporting duties to relevant authorities as required by law.
• Platform Security — detects and prevents fraud, unauthorized access, system abuse, and other illegal activities that could compromise the security of all members.
• Service Improvements — analyzes usage patterns to improve platform performance, expand game options, and enhance the overall user experience.
• Official Communications — sends transaction notices, security alerts, policy updates, and relevant promotional information to members who have opted in to receive them.
• Responsible Gaming — monitors wagering patterns to identify members who may need support and to enforce member-set limits.

We uphold the principle that every use of data must have a sound legal basis, whether grounded in contract, legal obligation, legitimate interest, or consent freely given by the member.

3Data Sharing

Pg77 does not sell, rent, or disclose members' personal data to external parties for commercial purposes. However, in certain limited and controlled situations, we may need to share information with the following parties:

• Payment Service Providers — information necessary to process deposits and withdrawals is shared with payment processors who have signed strict confidentiality agreements with pg77.
• Game Software Providers — limited technical data is shared with licensed game providers to ensure games function correctly and fairly.
• Regulatory Authorities — we will disclose information when required by court order, regulatory directive, or valid legal obligation.
• Fraud Detection System — certain technical information may be shared with third-party fraud detection systems to protect the security of the platform and all members.

4Data Retention Period

We retain your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for the period required by applicable law.

• Active account data — retained for as long as your account remains active on the pg77 platform.
• Data following account closure — transaction records and KYC data are retained for a minimum of 5 years after account closure to comply with financial and anti-money laundering legal requirements.
• Support communication logs — retained for 2 years for reference and dispute resolution purposes.
• Technical data and system logs — retained for 12 months, after which it is automatically anonymized or deleted.

When data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymise it in accordance with our approved data deletion procedures.

5Cookies & Tracking Technologies

The pg77 platform uses cookies and related tracking technologies to ensure a smooth and secure user experience. Cookies are small files stored in your browser when you visit our website.

• Essential Cookies — required for core platform functions such as login authentication and session management. These cookies cannot be disabled.
• Performance Cookies — collects anonymous data on how you use the platform to help us identify technical issues and improve site speed and responsiveness.
• Functional Cookies — saves your preferences such as language, display theme, and other personal settings so you do not need to reconfigure them each time you log in.
• Security Cookies — used to detect and prevent fraudulent activity, including suspicious login attempts and cyberattacks.

You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the pg77 platform.

6Information Security

Protecting your personal data from unauthorized access, disclosure, alteration, or destruction is a top priority at pg77. We implement comprehensive technical and organizational security measures to ensure full data protection.

• Data encryption in transit using TLS 1.3 and SSL 256-bit protocols.
• Stored data encryption using AES-256 for all sensitive information in the database.
• Multi-layered firewall with active 24-hour intrusion detection and prevention systems (IDS/IPS).
• Periodic independent security audits conducted by certified cybersecurity firms.
• Strict role-based access control — staff may only access data relevant to their responsibilities.
• Automatic data backup to secure, geographically separate locations to ensure service continuity.
• Mandatory information security training for all staff with access to member data.

While we take every reasonable measure to protect your data, no security system can guarantee absolute protection. In the event of a data security incident involving your information, we will notify you promptly in accordance with applicable legal requirements.

7Your Privacy Rights

As a pg77 member, you have strong rights over your personal data. We respect these rights and provide straightforward ways for you to exercise them.

To exercise any of the above rights, please contact our Data Protection team via live support chat. We will process your request within 30 business days.

8Children's Privacy

Pg77 services are exclusively for individuals aged 18 and above. We do not knowingly collect, process, or store personal data of minors.

Parents and guardians are advised to monitor their children's internet usage and ensure that online gambling platforms are not accessible to minors.

9Privacy Policy Updates

Pg77 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to you through the following methods:

• A prominent notice on the platform's home page at least 14 days before the changes take effect.
• Notification email sent to the registered address with a summary of key changes made.
• An in-platform notice will be displayed the first time you log in after the changes take effect.

Your continued use of the pg77 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you disagree with the changes, you have the right to close your account by contacting our support team.

All previous versions of our Privacy Policy are archived and available upon request through our support team for your reference.

10Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by pg77, our Data Protection Officer team is ready to assist you.

• Live Chat — available 24 hours a day, 7 days a week via the chat icon in the bottom-right corner of the platform.
• Support Email — [email protected] (responses within 1–2 business days).
• Response Time — privacy-related requests are processed within 30 business days from the date of receipt.